Technical Support
The most effective and efficient communication channel between our tech support
staff and our customers is a written description of your problem.
Therefore, email, the form below, or faxes are preferable to phone
calls.
- The KickAss Gear
techies need a detailed description of your system and the problem your are having, so
that they can make an accurate diagnosis of the possible causes.
- Likewise, KickAss Gear
customers will benefit from written step-by-step instructions to follow
while troubleshooting their problem. This makes email, or a fax, or the form below the best ways to
get technical support.
- There are five ways to get Tech Support:
Please include the make and model on all of your hardware
components, your case, your operating system, and as much detail as you can remember about
your problem and what you have tried already. It's a very good idea to jot down
notes as you troubleshoot, so every detail is written down. That's how technicians do it!